Transportation management should be simple, personal and efficient. Ensuring plan members get to appointments impacts cost, satisfaction and the long term health of your plan population. Let PlanRides manage your members to their destination and your data to your satisfaction.

The PlanRides Program

Appropriate Transport - our team of clinical professionals leverages a template built with your member advocate team to determine the level of need for each patient and match that patient to the appropriate mode of transport. We take into account patient needs for ambulation, assistance, ability to use technology, and availability. By using a flexible model PlanRides is able to utilize lower cost modes for appropriate patients while ensuring complex cases receive the assistance they need. The PlanRides implementation process includes an assessment of available transports, costs, and past utilization for your team to plan appropriately.

Financial Impact - PlanRides focuses on helping you contain or lower your cost while maintaining member satisfaction. We accomplish this by building dedicated networks, and aggressively negotiating preferred provider contracts to serve you members. In addition, Planrides has built a dedicated provider offering which allows our team to manage a captive fleet while maintaining member choice.

Data & Reporting - The PlanRides team understands that your organization needs long term data to build effective benefits. We work with your leadership to build reporting that gives you information on average cost per ride, method of transport, mileage and utilization down to the county level. This provides visibility for your team to understand how the benefit is being used by plan members. We build reporting templates to your specifications to analyze the impact of transport on member population over time.

Utilization Based Model - The old method of a flat PMPM is outdated and inefficient. Overutilization drives your partner away from the relationship, and underutilization leaves you spending money better used elsewhere. The PlanRides model charges an infrastructure base rate, and structures the used ride cost as a passthrough expense. This methodology provides an accurate cost. This model has saved our customers over of 30% of total costs in the current pandemic as utilization bottomed out.

Member Satisfaction: The member experience directly impacts retention and costs. The ease of getting to medical appointments can make a difference in a competitive market, patient impacts and your STAR ratings. The PlanRides team calls each member directly to verify and confirm each transport. Members can directly reach a PlanRides representative for questions, concerns or changes. We understand that this population has challenges that can be based on technology, physical limitations such as vision, or access. We personally interact with each member. Our member survey results average 5 of 5 stars in over 90% of our respondents.

Advocate Experience - You member advocates are busy. We provide them a seamless transition while leaving them in control of the approval process. In addition, your advocates will have an 800 number to reach our team with urgent needs to assure that our support is always available.

A note on Safety

The current pandemic has increased anxiety for all parties. We have worked with all of our plans, providers and patients to outline the expected standards for patient and driver safety. These guidelines will be incorporated for all transportation through this pandemic and beyond.