Transportation management should be simple, personal and efficient. Ensuring patients get to their destination impacts cost, satisfaction and the long term health of your community. Let PlanRides manage your patients to their destination and your data to your satisfaction.
The PlanRides Program
Reduced Burden - our staff understands the challenges transportation places upon your team on a daily basis. PlanRides can seamlessly integrate with your process and technology to manage and coordinate all patient and family communication to ensure an efficient and timely ride to or from your facilities.
Appropriate Transport - our team of clinical professionals leverages a template built with your member advocate team to determine the level of need for each patient and match that patient to the appropriate mode of transport. We take into account patient needs for ambulation, assistance, ability to use technology, and availability. By using a flexible model PlanRides is able to utilize lower cost modes for appropriate patients while ensuring complex cases receive the assistance they need. The PlanRides implementation process includes an assessment of available transports, costs, and past utilization for your team to plan appropriately.
Data & Reporting - The PlanRides team understands that your organization needs long term data to build community services and programs. We work with your leadership to build reporting that gives you information on average cost per ride, method of transport, mileage and patient satisfaction. This provides visibility for your team to understand how the service is being utilized and how service can be improved. We build reporting templates to your specifications to analyze the impact of transportation on your patients over time.
Financial Impact - PlanRides manages each transportation management program to meet the financial structure and goals for each partner. Our logistics and management team average ride timeliness to an average of 90% of rides arriving within 15 minutes our scheduled time. This service level allows a reduction in challenges such as missed medication windows, and partner intake hours supporting your team in areas such as length of stay and avoidable days targets.
Patient Satisfaction: The patient experience directly is our primary focus. The PlanRides team calls each patient/family directly to verify and confirm each transport. Patients can reach a PlanRides representative for questions, concerns or changes. Our process mitigates challenges that can be based on technology, physical limitations, or access. Our member survey results average 5 of 5 stars in over 90% of our respondents.
Structural Flexibility- Each of our partners has different goals and structural strategies. Our approach is to build programs that match your business and care philosophy. PlanRides offers programs ranging from fully dedicated preferred provider fleets through provider agnostic managed networks. Our provider and financial models are designed to grow with your population needs and organizational goals.
A note on Safety
The current pandemic has increased anxiety for all parties. We have worked with all of our plans, providers and patients to outline the expected standards for patient and driver safety. These guidelines will be incorporated for all transportation through this pandemic and beyond.